IMPORTANT: You must make all changes before the 15th of the month.
Any submissions sent on or after the 15th of the month will be processed the following month.
WHAT CAN I DO ONLINE?
All members are welcome to update their contact or billing information using the form below.
EFT members (recurring monthly bill) can freeze, un-freeze, or cancel memberships online.
Annual prepaid members can un-freeze their memberships online at any time. Annual membership can be frozen starting on the 15th of the month. If selecting a day other than the 15th, please call your home gym (Midtown or North) so we can do it for you.
WHAT CAN’T I DO ONLINE?
Not all prepaid memberships are eligible for online cancellations. One-month and student memberships are not eligible to freeze. Return requests must be discussed with the Billing Coordinator or a manager. Please call your home gym (Midtown or North) for more information or questions.
$5/month Freezing Fee: EFT and annual members can freeze their membership for $5 per month. EFT members pay the freeze fee each month. Annual members pay the accumulated freeze fee at the time of un-freezing and will need to be paid at the front desk. If EFT members wish to un-freeze their membership today, they will be charged the prorated amount for the remainder of the billing cycle (the 15th of the month). You will see the prorated amount on your next monthly bill or you can pay the amount at the front desk prior to the following 15th.
$25 EFT Initiation Fee: If you have the EFT and are planning to be away for less than 4 months but intend to come back and climb, we suggest freezing your membership instead of canceling. That way you don’t pay the $25 initiation fee when you return.