FAQ

COViD-19 FAQ

Do you have morning gym hours?

Yes, they are available for members only.  Starting Oct 18, 2021, member hours are  6 am to noon weekdays at both gyms.

Do I have to book a time slot?

Starting October 1st, we will no longer require bookings for yoga and fitness classes. All classes will be first come, first serve.

Why do I need to sign a new waiver?

Our insurance provider is requiring new language in our waiver form identifying viral infection as a risk. Please read and sign a new waiver prior to your next visit.

Do I have to check-out?

Yes, because we are monitoring how many people are in the gym at any given time.  Please use your member card to check-out or let our staff know you are leaving.

What are the social distancing policies while in the gym?

Please practice social distancing as you would anywhere else.  We encourage you to still do safety checks, say hi to friends while maintaining a 6 ft distance (Air fives, air hugs, waving, are all encouraged).

Can I rent equipment?

Yes, we are now able to rent out equipment.

Can I unfreeze or make changes to my membership online?

Yes, changes can be made on the My Membership page on our website.

When do I have to wear a mask?

We follow at all times the restrictions imposed by executive order in the state of New Mexico. If you are not familiar with the current restrictions, please call our front desk (Midtown gym at 505/341.2016 or North gym at 505/209-2081) to find out what the current requirements are.

What about hygiene?

We encourage climbers to sanitize or wash their hands as often as possible; sanitizing stations are located throughout the facility for your use. Please either catch your sneeze or cough in your mask or bend of your elbow, depending on what current restrictions are in place.

Can I purchase gear?

Yes, our gear shops are open in both the Midtown and North gyms. Please know that for some items, we carry different sections in each shop, so let us know what you are looking for, as we may have it at the other location.

Can I book a birthday party or a group session?

Yes, please contact the front desk at the gym of your choosing or make a reservation online. 

GENERAL FAQ

What should I expect on the first visit at Stone Age?

On your first visit to Stone Age, our professional instructors will guide you through the basics of the autobelay systems and bouldering terrain during your complimentary gym orientation. You will receive a tour of our facilities, learn our gym rules, and how to use the autobelay equipment properly. We have locker rooms and cubbies throughout the facility for you to place your belongings. You’re welcome to ask your guide questions to get a better understanding about rock climbing and how it can transform your new alternative fitness lifestyle.

What should I wear for climbing?

We get this question a lot and recommend you climb in comfortable athletic clothing. Yoga pants or gym shorts are great to wear under a harness. A long t-shirt or tank top is recommended to be able to tuck under the harness’ waist strap. Closed toed shoes are required if you don’t want to rent our climbing shoes. Always come with socks, in case you want to try our climbing shoes for a better experience.

I already have experience. What can I do to learn more?

If you already have experience and would like to take a belay test, please see our front desk crew. Belay tests can be done at any time at no cost. Are you interested in taking a class to become a more proficient climber or to accelerate your experience? Please reference our Climbing classes page or Personal Training page for information.

How old can a child be to start climbing in the gym? Can anybody climb?

We expect active adult supervision of any child under the age of 14 at all times. Kids around the age of 6 and older tend to have a better time than younger children due to their maturity and size. But kids of all ages are welcome to climb at Stone Age. However, we have 70-year-olds climbing every day. Again, we expect everyone to understand their limitations and to climb at their own risk.

How much does to cost to climb?

We have a variety of prices to meet your needs. If you’re looking for a casual, walk-in experience, you’re welcome to utilize our day pass rates. Non-members are allowed to come in from noon to closing and all day Saturday and Sunday from 9 am to closing. Please note that closing hours change so please check our website for hours at the time your visit.  However, we’re pretty sure you will love it here so if you’re curious how you can utilize the facilities more, check out our Memberships page for information. If you’re interested in bringing in a group of 8 or more, check out our Groups page for information.

BOOKING

You can now book, and cancel bookings through the RGP Connect app!  Learn more.