COVID-19 FAQ

Q: Will you have early morning hours again?
A: Yes, they are available for members only.  We are planning on increasing our capacity over time. With the second facility open, the hours will be also expanded. Please check out the website for updated hours, as they may change depending on demand and COVID-19 restrictions.

Q: Do I have to book a time slot?
A: Yes; we are only open at a limited capacity, so it is essential that you book a spot before you show up.

Q: I am not climbing, I’m just watching or supervising someone who is. Do I still need to book?
A: Yes. We are trying to keep track of the number of people in the gym at any given time, so it is necessary that everybody who plans on spending any time in the gym has to have a reservation.

Q: Why do I need to sign a new waiver?
A: Our insurance provider is requiring new language in our waiver form identifying viral infection as a risk. Please read and sign a new waiver prior to your next visit.

Q: How do I check-in for my booking?
A: Please stop by the front desk to check-in.

Q: Do I have to check-out?
A: Yes, because we are monitoring how many people are in the gym at any given time. What was our check-in station in the past is now our check-out kiosk. Please use your member card to check-out.

Q: What are the social distancing policies while in the gym?
A: We have sectioned off different zones throughout the gym. Each zone allows for one climber and one belayer, spotter, or family unit per zone. We encourage you to still do safety checks, say hi to friends while maintaining a 6 ft distance (Air fives, air hugs, waving, are all encouraged).

Q: What if I had a spring student membership?
A: All students who had purchased a spring membership have automatically extended until August 14th. If you have any special circumstances, please give us a call.

Q: Can I purchase a Day Pass?
A: Yes, you can purchase a day pass and also have to make a reservation for the gym (Midtown or North) through our system.

Q: Can I rent equipment?
A: Yes, we are now able to rent out equipment.

A: Can I purchase a membership?
Q: Starting June 8th, memberships will be available to purchase.

Q: Can I unfreeze or make changes to my membership online?
A: Yes, changes can be made on the My Membership page.

Q: When do I have to wear a mask?
A: We follow at all times the restrictions imposed by executive order in the state of New Mexico. If you are not familiar with the current restrictions, please call our front desk (Midtown gym at 505/341.2016 or North gym at 505/209-2081) to find out what the current requirements are.

Q: What about hygiene?
A:  We encourage climbers to sanitize or wash their hands upon entry and before leaving the gym. We also, strongly encourage climbers to sanitize their hands before and after a climb; sanitizing stations are located throughout the facility for your use. Please you either catch your sneeze or cough in your mask or bend of your elbow, depending on what current restrictions are in place.

Q: Can I purchase gear?
A: Yes, our gear shops are open in both the Midtown and North gyms. Please know that for some items, we carry different sections in each shop, so let us know what you are looking for, as we may have it at the other location.

Q: Are yoga and fitness classes offered at the gym?
A: Currently, we are not holding any in-person classes; we are making some yoga and fitness classes to stream online.  You can access recordings either on our YouTube channel [add link] or directly from our website [add link].

A: Are there any instructional classes offered at this time?
Q: As of the beginning of July 2020, we are offering some instructional classes for a limited number of participants. The number of participants will vary depending on what restrictions are in place at the time. Classes will be scheduled based on the demand and a deposit will be needed to organize the class.  Please call the front desk to schedule; you can reach the Midtown gym at 505/341.2016 and the North gym at 505/209-2081.

Q: Can I book a birthday party or a group session?
A: Currently, we are not offering the birthday package. However, you can make reservations for a group climb. Due to the state’s changing restrictions that may affect the size of the group, please call (Midtown gym at 505/341.2016 and the North gym at 505/209-2081) to discuss options for celebrating your event.